1. Introduction

Splice ("we," "our," or "us") is committed to protecting the privacy and security of the information we collect from financial institutions, businesses, and users of our API for cross-border remittance and trade services. This Privacy Policy outlines our practices concerning the collection, use, and protection of data.

2. Information We Collect

2.1 Institutional Information

We collect Know Your Business (KYB) information from financial institutions and businesses that integrate with and use our API. This may include:

• Business name and registration details
• Contact information of authorized representatives
• Regulatory compliance information
• Banking and financial details necessary for our services

2.2 User Information

When users sign up for our services, we collect:

• Phone number (verified)
• Email address (verified)

2.3 Transaction Data

We process transaction data to facilitate cross-border remittances and trades. However, we do not store any additional Personally Identifiable Information (PII) of individual end-users when processing payments beyond what is collected at sign-up.

2.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies on our platforms to enhance user experience and collect usage data. For more information, please see our Cookie Policy [link to Cookie Policy].

3. Use of Information

We use the collected information to:

• Facilitate cross-border remittances and trades
• Comply with regulatory requirements
• Improve and maintain our services
• Communicate with our institutional clients and users
• Detect and prevent fraud or other illegal activities

4. Data Sharing and Disclosure

We may share information with:

• Partner financial institutions for the purpose of facilitating transactions
• Regulatory bodies, as required by law
• Service providers who assist in our operations, subject to confidentiality agreements

We do not sell or rent institutional or user data to third parties.

5. Data Security

We implement robust security measures to protect your data:

• HTTPS encryption for all data in transit
• Advanced encryption for data at rest
• Regular security audits and penetration testing
• Multi-factor authentication for access to sensitive systems
• Strict access controls and logging for our internal systems
• Continuous monitoring for potential security threats
• Regular employee training on data security best practices

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. No method of transmission over the Internet or electronic storage is 100% secure.

6. Cross-Border Data Transfers

As we operate across multiple African countries, data may be transferred across borders. We ensure that such transfers comply with applicable data protection laws.

7. Retention of Data

We retain institutional and user data for as long as necessary to provide our services and comply with legal obligations. We do not retain individual transaction data beyond the period required for processing and regulatory compliance.

8. Your Rights and Choices

Institutions and users have the right to:

• Access the data we hold about them
• Request corrections to their data
• Request deletion of their data, subject to our legal obligations

To exercise these rights or to request any information about your data, please contact support@splice.africa.

9. Changes to This Policy

We may update this policy periodically. We will notify our institutional clients and users of any significant changes.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Splice shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

(a) your access to or use of or inability to access or use our services; (b) any unauthorized access to or use of our secure servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from our services; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party.

This limitation of liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction.

11. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at support@splice.africa.